RETURN POLICY

Within 30 DAYS of the purchase or shipping date, you can return an item bought in store for a refund* or a store credit. We will refund on the same method of payment as for your purchase. These conditions need to be respected:

- The item must be unused and in the same condition that when you bought it;
- The item must be in the original packaging which has not been damaged or altered.

ACCESSORIES

For hygiene reasons, accessories such as socks and insoles cannot be exchanged or refunded.

GIFT CARDS

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as a store credit back onto a gift card.

HOW TO RETURN AN ONLINE PURCHASE

Items purchased in store may only be returned in store.

Return in store

You can go to any one of our RUBINO stores to return a purchase made online. This method is the fastest way to get a refund or proceed with an exchange. Click on this link to locate the nearest RUBINO store: STORE LOCATOR

Return by mail

If you wish to return an online purchase by mail, please visit our return portal : RETURN PORTAL. We will send you a QR code that you can show from your phone in a Canada Post service point if your return request is made within the prescribed delays. You will not need to print a return label.

Once we receive your package and the inspection is approved, the refund will be treated within 3-10 business days. During inspection, these conditions need to be respected:

- The item must be unused and in the same condition that when you received it;
- The item must be in the original packaging which has not been damaged or altered.
- No sticker nor label is to be found on the original packaging. The box must be in a protective bag or box for shipping.

RUBINO reserves the right to refuse any return sent after the prescribed delay or if one of these conditions is not met. In such case, the cost of returning the item by mail, the case may be, is the responsibility of the customer.

Please note that it is not possible to process an exchange by mail. If you wish to change size or color, simply use our return portal to return your item for a full refund. You can then place a new order for the desired item.

PRICE ADJUSTMENTS

Within 7 DAYS of the purchase price, you may obtain a credit note on a gift card in the amount of the price drop. A proof of purchase is required.

GUARANTEE ON DEFECTIVE PRODUCTS

If an item is defective within a 90 DAYS of the purchase date, and that the defect does not result from normal wear and tear or abusive usage, we will exchange or repair the item without any fees. A proof of purchase is mandatory for this guarantee