Membership
10% off on (almost) everything, including sales items*
Free shipping on all my orders.
Free 90 day returns
180 days extended warranty
Exclusive offers
Priority Customer Service
Valid online and in-store
No physical cards
* The member discount does not apply to certain items from Birkenstock, Converse, Dr Martens (1460), Sorel, Premium Timberland, UGG & Classic Vans. Clearance items are final sale and excluded from the membership discount.
One free return per order.
Rubino reserves the right to modify the conditions and privileges associated with the annual membership. The purchase of an annual subscription is final and non-refundable.
Renewal is automatic and can be canceled at any time before the renewal date. Your subscription will be valid until the expiration date (365 days after purchase) if you cancel the renewal. You will be notified by email prior to renewal.
We've got you covered.
Frequently Asked Questions
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We usually fulfills orders within 1 business day. However, it is possible that the product need to be shipped from a store to our warehouse and in this case, it can take up to 5 business days for an order to be fulfilled. You will be notified by email once your order is fulfilled. Once your order is fulfilled, your shipment should be delivered within 24h.
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We offer free shipping for returns on all online orders !
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The pick-up in store service is currently available in all of our stores! You can locate the one nearest to you by using our store locator.
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You can return an item purchased in-store for a refund or store credit within 30 days of the purchase or shipping date. Refunds will be issued to the original payment method used at checkout.
Return Conditions:
Shipping fees ($4.95) are non-refundable.
Final sale items: Accessories such as socks, shoe care products, and insoles cannot be exchanged or refunded. Clearance items (discounted items with price ending with .00 and labeled in cart and product pages) are also final sale.
The item must be unused and in its original condition as when purchased.
The original packaging must be intact, with no damage or alterations.
Gift cards cannot be redeemed for cash or refunded. Any return made with a gift card will be refunded as store credit on a new gift card.