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Frequently Asked Questions
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We usually fulfills orders within 1 business day. However, it is possible that the product need to be shipped from a store to our warehouse and in this case, it can take up to 5 business days for an order to be fulfilled. You will be notified by email once your order is fulfilled. Once your order is fulfilled, your shipment should be delivered within 24h.
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We offer free shipping for returns on all online orders !
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The pick-up in store service is currently available in all of our stores! You can locate the one nearest to you by using our store locator.
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You can return an item purchased in-store for a refund or store credit within 30 days of the purchase or shipping date. Refunds will be issued to the original payment method used at checkout.
Return Conditions:
Shipping fees ($4.95) are non-refundable.
Final sale items: Accessories such as socks, shoe care products, and insoles cannot be exchanged or refunded. Clearance items (discounted items with price ending with .00 and labeled in cart and product pages) are also final sale.
The item must be unused and in its original condition as when purchased.
The original packaging must be intact, with no damage or alterations.
Gift cards cannot be redeemed for cash or refunded. Any return made with a gift card will be refunded as store credit on a new gift card.