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Rubino Shoes

Manufacturers

Return Policy

We want you to be fully satisfied with every item you purchase from rubinoshoes.com. If, for whatever reason, you are not satisfied with your purchase, we will accept returns for exchange or credit note (no refund) within 30 DAYS of the date of purchase, if the following conditions are met*:

  • All items must be unworn.
  • All Items must be in their original packaging.
  • You must include the original sales receipt.

* Please note that the online return policy differs from the instore policy. No refund.

In case of manufacturing defect, Rubino agrees to exchange or repair the product at no extra cost within 90 days of the date of purchase. It is advisable to keep your original invoice.

We offer the following convenient options to return your items.

RETURN YOUR PURCHASE TO A RUBINO

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Find a RUBINO store near you using our website: click here.Return the item(s) to the store of your preference where our associates will be please to assist you.You will be able to exchange the product or get an instore credit note at the store. No refund.

RETURN YOUR PURCHASE BY A COURRIER*

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Enter your order # and the product’s code in the “return” section on our website.Tell us why you are returning the product and then send us the demand.You will receive an email confirming that your return request has been received.You have to ship back the product at your own cost at 9300 Du Prado Street, Montreal (Qc) Canada H1P 3B4.Once we have received and inspected the product, we will replace the product or send you a credit note valid online. No refund.

RESTOCKING FEE
Any return may be subject to a 10% restocking fee.

*IMPORTANT: Purchases made in store cannot be returned by courier, but can be returned at any RUBINO store for an exchange or store credit. No refund. Please note that the instore return policy differs from the online policy.

United States:

IMPORTANT: As a result of Customs and Tariffs, merchandise shipped to the United States cannot be exchanged, refunded or returned.


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